This English version is a courtesy translation. In case of discrepancy between the Dutch original and this translation, the Dutch text prevails.
1. Definitions
Provider — aiwerkers B.V., trading as ai-werkers, having its registered office in Utrecht, the Netherlands, registered with the Dutch Chamber of Commerce under number 42114106 (RSIN 869793627). Vera — the SaaS that schedules meetings on behalf of the User through automated email and calendar handling. User — the business or self-employed professional who enters into an Agreement with ai-werkers. End-customer — a third party who communicates with Vera about a meeting on the User's behalf.
2. Applicability
These terms apply to every offer and Agreement between ai-werkers and the User. Any procurement or other terms of the User are expressly rejected.
3. The Vera service
Vera is an automated scheduling assistant. Vera reads emails in which she is CC'ed or addressed directly, and on behalf of the User proposes, confirms, reschedules or cancels meetings, placing them in the connected calendar.
Vera relies on third-party providers (mail and calendar providers, a transactional mail service). The Provider is dependent on those third parties for continuity.
Vera uses large language models (LLMs). The nature of LLM-based text generation carries an inherent risk of inaccuracies or context errors. Article 8 allocates the resulting responsibility.
4. BETA status
Vera is offered in BETA status. The User acknowledges that the service is under development, that features may change without prior notice, and that interruptions or errors may occur. The Provider exercises reasonable care, but does not warrant uninterrupted availability or error-free operation.
5. Account and security
The User is responsible for strictly safeguarding login credentials. Multi-factor authentication is strongly recommended. Actions performed with the User's credentials, until reported otherwise, are at the User's risk.
6. Subscription, payment and termination
Vera is offered against a recurring fee, payable monthly in advance via Mollie. The subscription runs indefinitely and can be cancelled at any time effective the end of the current month. Pre-paid amounts are non-refundable unless attributable to the Provider's breach. Price changes are announced at least thirty days in advance.
7. Fair-use
Vera enforces usage limits, including a maximum number of emails per hour, per day, and per individual conversation. On excess, the Provider may temporarily suspend the service. Persistent misuse gives the Provider the right to terminate the Agreement immediately. Vera may not be used for unlawful communication or unsolicited commercial messages.
8. AI-generated messages — User responsibility
Vera sends emails on behalf of the User. The User remains substantively responsible for all communication exchanged in his name, irrespective of whether such communication has been generated wholly or partly by an LLM.
Vera discloses in every outgoing message that the content is AI-drafted and offers the End-customer the possibility to speak to a human. This AI transparency does not relieve the User of his responsibility.
9. Intellectual property
All intellectual property rights in Vera vest in ai-werkers or its licensors. The User receives a non-exclusive, non-transferable right of use for the duration of the Agreement. The User retains ownership of data and correspondence entered by him.
10. Personal data
Processing of personal data by ai-werkers is governed by the separate Data Processing Agreement (DPA). The User is data controller; the Provider is data processor.
11. Liability
The Provider's total liability towards the User is, per event, limited to the amount paid by the User in the calendar month preceding the event. Liability for indirect damages — including loss of profit, lost savings, reputational damage, missed meetings and data loss — is excluded. These limitations do not apply in case of intent or gross recklessness on the part of the Provider.
The User indemnifies the Provider against claims by End-customers or other third parties arising from messages sent by Vera on behalf of the User.
12. Suspension and termination
The Provider may suspend or terminate the Agreement on the User's breach (after written notice), insolvency, or misuse under article 7 or 8.
13. Force majeure
The Provider is not bound to perform any obligation if prevented by force majeure, including outages of third parties on which Vera structurally depends.
14. Changes to these terms
The Provider may change these terms with at least thirty days' advance notice. The User may then terminate effective the date the change takes effect.
15. Governing law and disputes
Dutch law exclusively governs the Agreement. Disputes are referred to the competent court in the district of the Provider's seat, without prejudice to the Provider's right to bring the User before the court of the User's domicile.